Refund policy

Return Policy

At 1801 Jewels, we create bespoke and made to order jewellery uniquely for you. Because each piece is custom-made or made to order, we’re unable to accept returns, exchanges, or refunds unless required by Australian Consumer Law.

Australian Consumer Law

If your jewellery has a significant fault or doesn’t meet the agreed specifications, please contact us within 2 days. We’ll work with you to resolve the issue through repair.

Cancellations and Changes

Once an order is placed, production begins quickly. If you need to make changes or cancel, please contact us within 12 hours of purchase.

Contact Us

If you have any concerns, reach out to us at sales1801jewel@outlook.com with your order number, a description of the issue, and photos if applicable.

Thank you for choosing us. We’re committed to ensuring you’re happy with your bespoke jewellery.