FAQs

FAQs

BESPOKE JEWELS:

It would be an honour to create a bespoke piece for you, any of our 1801 designs can be tailored to accomodate your gem of choice.

We do not do exact reproductions of our genuine antique pieces, these are unique antique treasures.

The bespoke process:

1. Purchase a bespoke piece from us via our website, how exciting!

2. You will be contacted via email or phone to confirm your beautiful gem and ring size required. So please check your junk mail or phone for miss calls from beautiful Australia

3. We will procure your required gem within your budget or if we are working with your existing sentimental gems, please ship them via an insured method as we are not responsible for parcel loss or damage 

4. We will create a 3D model of your ring and after you are happy with the modelling we are ready to commence the build stage

5. Our Master Jewellers will work towards creating your ring with love and passion, please allow 6-8 weeks, it is worth the wait I promise

6. Your ring is ready to be shipped!

CARE FOR ANTIQUES: 

These old treasures need special love and care to ensure they will last more centuries to come

  • Wipe clean antiques pieces with a jewellery cloth gently
  • Do not submerge closed back rings in water
  • If you accidentally drop your ring in water or wet it, wipe if dry immediately and place the ring stone face down on a dry towel, ensuring all the liquid is removed

LAYAWAYS:

I am so please to offer layaways on all items. A layaway is the ability to pay down an item over a set period of time before you receive it. A 20% down payment is required to secure your item.

Items under $1000 usd - 3 x monthly payments

Items over $1000 usd - 6 x monthly payments

If you miss two layaway payments in a row, the layaway is immediately defaulted and you will lose your 20% deposit and the remainder of the paid amount will be refunded to you. Layaway items are eligible for returns within 3 days of receipt but a credit note is provided and the deposit will be retained by us as a restocking fee.

SHIPPING:

All orders are processed Monday to Friday within 3 business days pending payment verification.
Standard and insured shipping is free worldwide
DHL Express shipping is an additional $50
Please ensure you have your social security details handy upon the item’s arrival as customs may require it

IMPORT TAXES:

Depending on the country you are shipping to add the value of the item, you may be requested to pay import taxes on the payable value of the item and disclose your social security details to customs. You may receive an email or call from customs to pay for import taxes before the final delivery of your exciting jewel.

RETURNS:

Layaways: Returns are accepted 3 days after receipt of the item, a credit note is provided for layaway items and 25% restocking fee is deducted from the sale price 
Custom and special orders: Please choose carefully, there are no refunds for change of mind, and no exchange or refund on special or custom orders
None custom items and full payment upfront items: Returns accepted within 3 days of receipt of item and a full refund is provided when the item is returned in its the original condition
  • for eligible items, please ensure it is returned via an insured shipping method
  • Return shipping costs is to be paid by the buyer
  • Import taxes paid by the buyer sadly cannot be refunded as this is paid to customs
  • Items lost in the mail will be at the responsibility of the buyer, so please insure your returns
  • Returns or credit notes are processed as soon as the item is in hand with us and is in the original condition 

TERMS AND CONDITIONS

The Terms and Conditions set out on this page are a legally binding contract between you and 1801 Jewels. This contract sets out your rights and responsibilities when you use burlingtonantiques.com.au. By using our website you are agreeing to our Terms and Conditions. If you do not agree with any of the Terms and Conditions, you should not access or otherwise use www.1801jewels.com
We reserve the right to alter and change the Terms and Conditions. Any changes to the Terms and Conditions will be effective immediately upon publication on website. It will be your responsibility to be aware of the changes of the Terms and Conditions for any continued use of the website.

INFORMATION ACCURACY:

We do our best to ensure that information on the site is complete, accurate and current. Despite our efforts, however, information on the site may occasionally be inaccurate, incomplete or out of date. All specifications, products, descriptions and prices of products on the site are subject to change at any time without notice. We make all reasonable efforts to accurately display the attributes of our products, including the applicable colours. However, the actual colour you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colours. We do not warrant the accuracy or completeness of the information, content or materials provided through the site.
The inclusion of any product or services on the site at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time. 

TERMS OF SALE:

By placing an order with us, you are offering to purchase a product, and representing that all information you provide to us in connection with such order is true and accurate and you are an authorised user of the payment method provided. 
We reserve the right to limit the number of items ordered and we do retain the rights to refuse any order request without prior notification. In the event that an item lists an incorrect price, either due to typographical or other error, we shall have the right to refuse or cancel any such order placed for the incorrect price, regardless of whether the order is being or has been processed. If payment has been made for the purchase and the order is cancelled, we will refund your payment in the amount of the incorrect price. 

PAYMENT TERMS:

Prices are in US Dollars. Online purchasers can pay by credit card, debit card, and some bank transfer services including Apple Pay, Google Pay.  Import taxes are payable by the buyer.